Help & Support

There are two ways to get a pass:

1. Purchase for Yourself: Download the Kootenay Connection app from the Web App or Google Play, create a free account, and purchase a Regular or VIP pass directly through the app using secure payment methods.
2. Gift Certificate: You can also purchase a gift certificate for yourself or someone else (no account required to purchase). Learn more about giving or redeeming gift certificates.

The Regular pass ($30) provides a set number of redemptions at participating businesses during the edition period. The VIP pass ($50) offers unlimited redemptions, priority customer support, early access to new offers, and premium partner perks.

Important: Individual offers may have their own redemption limits. Some offers may limit how many times you personally can redeem them, while others may have a total redemption limit across all users. These limits are set by the business and displayed on each offer.

Yes! You can upgrade to VIP at any time during the edition period. Simply go to your account settings in the app and select the upgrade option.

Open the app, find the business you want to visit, and tap the "Redeem Offer" button on the offer you'd like to use. The business will provide you with their unique 4-digit redemption code. Enter this code in the app, and once successful, show the green checkmark confirmation screen to the business staff to receive your discount.

Note: Some offers may have limited availability. If an offer shows "Sold Out," it means the business has reached their maximum number of total redemptions for that offer.

Each edition pass is valid for a specific period. The 2025 Creston Edition pass will be valid from November 1st, 2025 to March 31st, 2026. The validity dates are clearly displayed when you purchase your pass.

Your pass is tied to your account, not your device. Simply log in to your account on your new device, and your active pass will be available immediately. Your redemption history and favorites are also synced to your account.

Refund policies vary by platform and timing. Please review our Terms & Conditions for detailed information, or contact our support team with your specific situation.

You can request account deletion directly through the app settings or by visiting our Data Deletion Request page. We'll process your request within 30 days in accordance with our Privacy Policy.