🎟️

Redeem Your Gift Certificate

Activate your pass and start exploring local businesses

You've Received a Gift!

Follow these simple steps to redeem your Kootenay Connection gift certificate and unlock exclusive local offers.

Redemption Guide

1

Create or Sign In to Your Account

You'll need a Kootenay Connection account to redeem your gift certificate. If you don't have one yet:

  • Download the app or visit the web app
  • Create a free account with your email
  • Sign in to your account
Open Web App Get Android App
2

Navigate to Redemption Page

Once signed in, you can access the redemption page in two ways:

Via Settings

Settings → Gift Certificates → Redeem Gift Code

Direct Link

user.kootenayconnection.app/redeem-gift

3

Enter Your Gift Code

Locate the 6-character gift code from your certificate:

  • Check your email for the gift certificate
  • Look for the redemption code (e.g., ABC123)
  • Enter the code in the redemption form

Example Code:

ABC123

Codes are not case-sensitive

4

Validate Your Code

Click "Validate Code" to verify your gift certificate. The system will show you:

  • The pass type (Regular or VIP)
  • Expiration date
  • Any personal message included
  • Available editions to apply it to
5

Select Your Edition

"Creston Edition" is the only available edition at the moment. But in the future, you will be able to choose which edition you'd like to apply your gift certificate to. Each edition covers local businesses in available potential areas.

💡 Tip: Select the edition closest to where you live or plan to visit most often.

6

Complete Redemption

Click "Redeem Now" to activate your pass. Once redeemed:

  • Your account will be upgraded immediately
  • All offers become available to you
  • You can start redeeming at participating businesses
  • Your pass is valid until the edition end date

✓ What Happens After Redemption

  • Instant access to all participating businesses
  • Browse exclusive offers in the app
  • Start redeeming deals immediately
  • Track your redemption history
  • Enjoy savings throughout the edition period

⚠️ Important Notes

  • One-Time Use: Each gift code can only be redeemed once
  • Account Required: You must be signed in to redeem
  • Expiration: Gift certificates expire 1 year from purchase
  • Non-Transferable: Once redeemed, the pass is tied to your account
  • Edition-Specific: Choose your edition carefully

Using Your Pass at Businesses

Once your gift certificate is redeemed, here's how to use your active pass:

1️⃣

Browse Offers

Open the app and explore available offers from participating businesses

2️⃣

Visit Business

Head to the business and let them know you're using Kootenay Connection

3️⃣

Get Business Code

Ask the business for their unique 4-digit redemption code

4️⃣

Redeem & Show Confirmation

Enter the code in your app to claim the offer. Once successful, show the green checkmark confirmation screen to the business to enjoy your savings!

Common Questions

Can I use my gift certificate for multiple editions?

No, each gift certificate is applied to one edition only. Choose the edition that best fits your location and timing.

What if my gift code doesn't work?

Double-check that you've entered the code correctly (not case-sensitive). If it still doesn't work, the code may have already been redeemed or expired. Contact support for assistance.

Can I redeem a gift certificate without creating an account?

No, you must have a Kootenay Connection account to redeem and use your gift certificate. Creating an account is free and takes just a minute.

How long is my pass valid after redemption?

Your pass is valid until the end date of the edition you selected. Each edition has specific start and end dates displayed during redemption.

Ready to Redeem Your Gift?

Sign in and activate your pass in just a few clicks

Redeem Gift Certificate Now

Already have an account? Sign in to get started

Need Help?

If you're having trouble redeeming your gift certificate or have questions, please visit our Support Center or contact us directly.